FAQS

What is City Connect Free Internet?

City Connect is a free, reliable and easy to use ad supported wifi service provided in high cluster locations as a social amenity which is aimed at making daily living more pleasant and productive for our users. Our target locations are BRT Buses, BRT Terminals, Malls, Parks and many more.

Why are you giving out free internet?

Given the increasing number of internet functionalities and capabilities, access to the internet is vital to staying productive, connected and informed. However, many Nigerians are shut out of the internet because of data cost which is prohibitive, City Connect offers a subsidy of some sort to users; this we believe will help users get more value online.

How is City Connect different from other free Wi-Fi?

City Connect is a municipal Wi-Fi service; it is a continuous network where users can be on the move and be still be connected over long stretches (we currently have 15km of Wi-Fi connectivity).

How to use a Wi-Fi hotspot?

Your device [mobile phone, phablet, tablet and laptop] needs to have its Wi-Fi capability switched on [under ‘settings’ or ‘connections’ or the drop down from your device screen] and you need to be in range of the hotspot [when you see the Wi-Fi name on your network list].

How do I access City Connect Free Wi-Fi?

Web Access
Your device [mobile phone, phablet, tablet and laptop] needs to have its Wi-Fi capability switched on [under ‘settings’ or ‘connections’ or the drop down from your device screen] and you need to be in range of the hotspot [when you see the Wi-Fi name on your network list].

App Access
Download the GO app from Google Playstore and sign up for the service using your mobile network. Once you are within the network range, switch on the Wi-Fi of your device and connect to “City Connect”. Open the app and click connect from your profile page which loads when the app is opened.

Is City Connect Free Wi-Fi unlimited?

Web Access
YEach session lasts for 20 minutes after which you will view an ad before beginning another session; there is no limit to how many sessions you can get neither is there a data cap for consumption. However, hacking, phishing and other malicious websites are not allowed.

App Access
No time limit for users with app access, a banner ad will float on your screen regardless of what you are doing on your device; the ad is movable and very interactive. There is no data cap for consumption, however, hacking, phishing and other malicious websites are not allowed.

What can I do online while I am on City Connect?

You can do anything that is not malicious; Work, Shop, Stream, Chat etc. Our policies are set to slow down downloads in general.

How safe am I browsing the internet on City Connect?

It’s totally safe and secure to use City Connect’s free Wi-Fi service, we have put the necessary architecture in place to secure your data.

How does City Connect make money?

The service is ad supported.

Where are City Connect hotspot locations now?

City Connect’s service is available only in Lagos for now; from Fadeyi to Mile 12 BRT terminals, Ikorodu and TBS terminals. We will expand to other locations as a growing concern,

How often will the ads pop up?

For web access, ads are shown every 20mins while a banner ad is floated continuously on the screen of an app user.

How can I advertise on City Connect?

We have an ad network called “GO”. The platform can be accessed at www.goonline.africa

How safe am I browsing the internet City Connect?

It’s totally safe and secure to use City Connect’s free Wi-Fi service, we have put the necessary architecture in place to secure your data.

How do I get help if I am having trouble?

You can reach out to us via the following channels;
Twitter: @connectwithGO_

Email: reachus@versecom.com.ng

How long will the service last?

We hope to serve Nigerians for a long time; we will constantly look for creative ways to push the cost away from you.